
Stay-healthy benefits
The Lateral Health Plan isn’t just about navigating the best treatment options. It’s full of ways to help keep your health on track with check ins, advice and support.
Your annual health check. More than an MOT.
We’ve partnered with Bluecrest Wellness to deliver an Annual Health Check, designed to help you understand your key health numbers, improve your health and spot potential risks early. It’s worth £362 and included in your policy at no extra cost.
Each year, you’ll get a fully-funded in-clinic health assessment, designed specifically to support those aged over 60. It’s more than just a check-up. You’ll get a comprehensive review of your health, delivered in a convenient and professional setting.
This assessment will help identify early signs of conditions such as heart disease, diabetes, kidney diseases, and more, supporting you to stay healthier for longer. And you’ll have a choice of hundreds of clinic locations nationwide, making it easier to get an appointment close to home or work.
Your tailored annual health check worth £362 includes all of the following:
Heart disease
- Blood Pressure
- Peripheral Arterial Disease (PAD)
Biometric analysis
- Body Mass Index
- Body Fat percentage
- Visceral fat percentage
- Fat-free mass, bone mass
- Muscle mass
- Basal metabolic rate, metabolic age
- Hydration status
- Total body water %
Body
- Body Composition Scan
- Grip Strength
Kidney Function
- Urea
- Creatinine
- eGFR
Liver Function
- ALP
- AST
- ALT
- Gamma GT
- Bilirubin
Proteins
- Total protein
- Albumin
- Giobulin
Iron
- Total iron binding capacity
Diabetes
- Glucose
Cholesterol
- Triglycerides, cholesterol
- HDL cholesterol, LDL cholesterol
- Total / HDL ratio
ECG Check
- Heart rate
- Artificial pacemaker function
- Heart rhythm check for AF
Blood Health
- Haemoglobin
- Red blood cell / platelets count
- Haematocrit / Mean Cell Volume
- Mean Cell Haemoglobin / concentration
Immune Health
- White cell count
- Neutrophils, lymphocytes
- Monocytes, eosinophils
- Basophils
Vitamin D
- Vitamin D
What next?
At the end you’ll get a personalised, easy-to-understand health report, explaining your results in clear language and helping you take action if anything needs attention. If your health check results suggest further medical investigations might be needed, please contact your NHS GP or use our Virtual GP service. Our care team can support you in navigating your options and next steps.
Virtual GP
GP appointments waiting for you.
Rather than trying to get a routine NHS GP appointment, you can contact a team of GPs online. We’ve partnered with HealthHero to give you access to a 24/7 virtual GP service. Their private GP service is designed to help you get medical advice and treatment quickly. You’ll have convenient, confidential access to experienced GPs anytime, from anywhere.
Health Hero GPs can give you:
- Medical advice, reassurance and diagnoses where appropriate
- Private prescriptions, available for home delivery or local pharmacy collection
- Open referrals to NHS or private services
Booking a slot
You can book an appointment by phone or video. Same-day appointments may even be available. Just book through your members portal.
Virtual Nutritionist
Help yourself to nutritional support.
You know the importance of eating well, but ever-changing food trends can confuse the issue. To help you make healthy choices, we’re giving you access to registered dietitians through HealthHero’s virtual nutrition service.
Following an initial consultation, you’ll get tailored nutrition and lifestyle advice, weight management support and specialised dietary guidance, designed to support your long-term health.
Our Virtual Nutritionist service can help you with:
- Weight management and healthy eating.
- Metabolic and cardiometabolic conditions such as hypertension, diabetes and osteoporosis.
- Digestive conditions like IBS, coeliac and GORD.
- Food intolerances, allergies and skin-related nutrition concerns.
- General wellbeing and sports nutrition.
On your menu
The service includes one assessment and up to three follow-up sessions in each year of your policy. You can also access additional digital resources and dietary tools to support your goals.
In-person and virtual physio
Physio support. Always a good move.
Whatever your age, no active person wants to be out of action for long. The Lateral Health Plan includes access to HealthHero’s Digital Physiotherapy Service, designed to support your recovery from injury, pain, or reduced mobility. You'll have an initial virtual assessment with a qualified physiotherapist. Then you’ll get a personalised digital treatment plan and rehabilitation.
Our physio service can help you with:
- Restoring movement and functions that have been affected by injury, illness or disability.
- Problems affecting your musculoskeletal system, meaning your bones, joints and soft tissue.
- Mild neurological and cardiorespiratory system issues (your brain, nerves, heart and lungs) depending on how severe the symptoms are.
Booking a slot:
You can usually get virtual physiotherapy appointments within 24-48 hours, via secure video call on your phone, tablet, or computer. You’ll be able to access tailored exercise plans, track your progress, and get remote support through your members portal.
Suitability for online physiotherapy is made on a case-by-case basis. Support may include up to six video sessions in each year of your policy, a guided home exercise program, pain tracking, and onward referral to your GP if further investigations are needed.
In-person sessions
You can also get up to 6 sessions of in-person physio in each year of your policy, when referred by your GP or specialist. Just book through your members portal.
Stay-Healthy Benefits FAQs
The Lateral Health Plan is a new approach to health insurance for the over 60s. So we know you’ll have questions. Here we answer some of the most commonly asked ones. If you need more, you can call our friendly and knowledgeable team on 0203 826 8898. Lines are open Monday to Friday, 9:00 am to 5:30 pm.
Your annual health check is a full in-clinic assessment delivered by our partner Bluecrest Wellness. It includes more than 40 key tests covering:
- Heart, liver and kidney function
- Vitamin and mineral levels (including Vitamin D)
- Blood pressure, BMI and cholesterol
- ECG and inflammation markers
You’ll receive a clear report within a few days, explaining what your results mean and helping you take action early.
Most appointments last 60–90 minutes, depending on your chosen clinic and optional add-on tests. Results are sent to you securely as a physical brochure, usually within five working days.
The Lateral Health Plan is designed to complement, not duplicate, NHS care. The NHS screening programme already provides the most robust evidence-based screening protocol, and as a Lateral member you will be supported to access and make use of your regular NHS cancer screening tests.
Your annual health check is designed to spot early signs of common health risks and provides a much more detailed and frequent screening for conditions such as heart disease, diabetes, kidney or liver issues than the NHS health check does. Some of the tests, like inflammation markers or blood cell counts, can highlight changes that may indirectly relate to cancer risk, but the health check is not a formal cancer screening.
If your results suggest anything that needs further investigation, our team will guide you on the right next step; usually through our virtual GP, your NHS GP or one of the NHS’s fast-track cancer referral pathways, which provide rapid access to specialist diagnosis and treatment.
Yes. Completing your annual health check is a condition of renewal, but more importantly, it’s central to how we help you stay healthy. By sharing your results with us each year, you can track your health over time, and we can better understand your needs and tailor our support around what really matters to you; from preventative guidance to future plan design.
It’s part of our shared goal; helping you stay active, independent and in control of your health for as long as possible. We’ll send friendly reminders throughout the year so it’s easy to book at a time that suits you.
No. Your results don’t change your price or eligibility. The health check is about prevention, not penalty. It’s there to help you understand your health and to help us keep the plan relevant and effective for people like you.
Your membership will continue as normal each year, as long as you complete your health check and share your results with us. The only exception would be if the check revealed a condition that had been knowingly withheld at the time of joining, in which case, your cover could be reviewed or cancelled in line with our policy wordings.
If your check shows something outside the policy’s eligibility range (for example, a high HbA1c or high BMI), you won’t lose your membership. You’ll simply need to work on bringing those levels back into range before your next renewal and we’ll give you support, and clarity on what’s needed.
Your health information is treated with the highest level of care and confidentiality. We use it to manage your policy, deliver your benefits, and continuously improve our services, all in line with our Privacy Policy.
This may include:
- Administering your plan and renewal
- Personalising your health and wellbeing support
- Working with our approved partners (like Bluecrest and HealthHero) to deliver your benefits
- Monitoring quality, performance and outcomes
- Meeting our regulatory and fraud-prevention obligations
Your data is never sold. We only share it with trusted partners involved in your care or policy management, and always under strict data protection agreements. For full details of how we handle and protect your information, please read our [Privacy Statement].
Through our partner HealthHero, you can speak to a UK-based GP by phone or video, 24/7. They can:
- Offer medical advice and reassurance
- Provide private prescriptions
- Refer you to NHS or private specialists
All calls are confidential and appointments are often available the same day.
Yes. You can access:
- Virtual physiotherapy. Up to six video sessions a year, usually within 48 hours
- In-person physiotherapy. Up to six sessions when referred by your GP or specialist
Each programme is designed to help you recover from pain or injury and stay active for longer.
Yes. You can have up to three virtual consultations a year with a registered dietitian for tailored advice on digestion, weight, bone health, or active ageing. It’s practical, evidence-based support, not fad diets.