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How can we help?
You can call our helpline, email us or use the contact form below.
Thinking of joining?
You can call our friendly and knowledgeable team on 020 3826 8898.
Lines are open Monday to Friday, 9:00 am to 5:30 pm (excluding public holidays).
Like the sound of the Lateral Health Plan?
Ready to join our club?
We share new articles, ideas and partner offers regularly by email. And you’re always in charge of how often.
To get care now call our Nurse Helpline on 020 3432 2401
Lines are open between 8.00am - 8.00pm Monday to Friday (excluding public holidays), and 9.00am - 3pm each Saturday.
You’ll speak directly to a qualified nurse, whether it’s to talk about new symptoms or a GP referral.
The nurse will ask clear questions to assess your condition, reviewing any GP referral notes.
We’ll agree your best next steps within the NHS or by accessing the wraparound private care covered by your plan.
If you intend to claim for any private consultations, diagnostics or surgeries, you will need a referral from your GP first. You may want to do this before calling our nurse navigation service to speed up your experience.
Urgent medical issues
If it’s serious call 111 or go to NHS.co.uk For emergencies always call 999 or go straight to A&E
Have a question about your policy?
For any questions about your policy, call our helpline on 020 3826 8898. Lines are open Monday to Friday, 9:00 am to 5:30 pm. You can also email the team anytime.
Book a virtual GP appointment
Schedule appointments by phone or video through HealthHero's 24/7 virtual GP service in your customer portal. In many cases you can get a same-day appointment.
Intermediaries
If you’re a forward thinking IFA or Broker, we’d love to talk you through the Lateral Health Plan and how it can benefit your clients.
Complaints
We want to put things right if something has gone wrong. Our complaints page explains how to complain, what will happen and who is responsible.
Ask us a question
