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How can we help?
You can call our helpline, email us or use the contact form below.
Thinking of joining?
You can call our friendly and knowledgeable team on 02038268898. Lines are open Monday to Friday, 9:00 am to 5:30 pm (excluding public holidays).
Like the sound of the Lateral Health Plan?
Lines are open Monday to Friday, 9:00 am to 5:30 pm
Ready to join our club?
We share new articles, ideas and partner offers regularly by email. And you’re always in charge of how often.
To get care now call our Nurse Helpline on 02034322401
Lines are open between 8.00am - 8.00pm Monday to Friday (excluding public holidays), and 9.00am - 3pm each Saturday.
You’ll speak directly to a qualified nurse, whether it’s to talk about new symptoms or a GP referral.
The nurse will ask clear questions to assess your condition, reviewing any GP referral notes.
We’ll agree your best next steps within the NHS or by accessing the wraparound private care covered by your plan.
If you intend to claim for any private consultations, diagnostics or surgeries, you will need a referral from your GP first. You may want to do this before calling our nurse navigation service to speed up your experience.
Urgent medical issues
If it’s serious call 911 or go to NHS.co.uk For emergencies always call 999 or go straight to A&E
Have a question about your policy?
For any questions about your policy, call our helpline on 02038268898. Lines are open Monday to Friday, 9:00 am to 5:30 pm. You can also email the team anytime.
Book a virtual GP appointment
Schedule appointments by phone or video through HealthHero's 24/7 virtual GP service in your customer portal. In many cases you can get a same-day appointment.
IFA?
If you’re a forward thinking IFA, we’d love to talk you through the Lateral Health Plan and how it can benefit your clients.
Email us at IFAs@Lateral.uk giving us your name, size of business and reason for getting in touch.
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